• Fresh fish are transported and delivered directly to customers by waterproof cardboard boxes specifically designed for this use, with the aim to strongly reduce the environmental impact caused by conventional porex boxes (expanded polystyrene - EPS). 
  • Although the fish is subject to daily price fluctuations, the price of each fish box is fixed throughout the year (except at certain times of the year such as Christmas) when the costs may vary as a result of the significant increase in market prices. Any change in prices will be communicated in advance. 
  • Depending on the season, Peix Recuperat and Artesanal boxes include at least two species from the list set out in the description. El Peix al Plat boxes includes at least three species.
  • In full compliance with the catch of the day and our philosophy KM0 (direct fish purchase from one fishing port at a time, two at the most) we can not address specific requests (ie fish box with gilt-head seabream and squid). We do our best not to include a particular species if a customer indicates he doesn't like at all.
  • The fish is delivered to pickup points and to consumer cooperatives that will to be a pickup point as well . 
  • To certify product traceability, our boxes will have a label with information on the fish species they contain, date, etc.
  • Fresh fish is transported as it come out of the sea, not drawn or threaded, with unbroken cold chain.
  • Fish box are delivered to pickup points within 19pm during delivery day (see upcoming deliveries in our homepage). In case you cannot pick up your fish box from 19pm to 20pm, the customer can pick it up the next day. El Peix to Plat is not responsible for product quality. 
  • In the case of cooperatives, the distribution will be made on the same day the cooperative has usually cast of other products or according to the conditions established. Fish boxes will be delivered in the local from 19pm to 20 pm. 
  • The minimum order for each cooperative is 10 kg of total fish, obtained by adding combinations of any type of fish box (for example: 5 boxes of 2 kg, 4 boxes of 1kg plus 3 of 2kg, etc. ).
  • The order can be made by our web order form (preferably) or by e-mail or phone or Whatsapp up to 24h before delivery. Also, in case you want to cancel the order or make any changes, you have time up to 19pm of the day before delivery. 
  • In case of bad weather conditions and no fish captured by vessels during the day, there will be no delivery and the order placed will be canceled. We will let you informed by e-mail or phone the same day as soon as possible.
  • If due to adverse weather conditions for fishing, or fishing biological closures, and reducing catches of certain species, is it not possible to configure any fish box, there will be no deal and the order placed will be canceled. Customers will be informed by email or phone the same day.
  • All prices are 10% VAT included. 
  • Returns: the customer has up to 12 hours from delivery time to make any claim. If the goods were damaged at the time of delivery, or was different from what has been placed in order, we will refund the buy.